Fulfillment Policy
This Fulfillment Policy explains how FaresGoFinder handles fare review assistance, booking requests, confirmation delivery, and post-booking communication. Our services are fulfilled electronically through email, phone support, supplier systems, and airline or travel provider confirmations.
How Booking Support Is Fulfilled
After a customer submits a request or speaks with our team, we review available options using the trip details provided. A booking request is fulfilled only when the airline or supplier confirms the reservation and, where applicable, issues a ticket number or booking reference.
Delivery Of Confirmations And Travel Documents
Confirmations, itineraries, e-tickets, receipts, or travel documents are normally sent to the email address provided by the customer. Delivery time can vary because of airline systems, payment verification, fraud checks, supplier processing, or manual review.
Customers should review delivered documents promptly and notify us of any issue with names, dates, airports, schedules, fares, or contact details.
Reasons Fulfillment May Be Delayed
- Payment authorization or identity verification is pending.
- The airline fare changes before ticketing is completed.
- The requested seat, fare class, or itinerary becomes unavailable.
- The supplier requires manual review or additional confirmation.
- Customer details are incomplete, inaccurate, or need correction.
If A Fare Or Itinerary Becomes Unavailable
If a selected fare or itinerary becomes unavailable before ticketing, we may offer alternatives, request approval for a revised fare, or cancel the pending request. A ticket is not confirmed unless the booking can be completed as authorized.
Customer Responsibilities
- Provide accurate passenger, billing, and contact information.
- Check spam or junk folders for booking emails.
- Review airline check-in, baggage, visa, and travel document requirements.
- Contact us promptly if confirmation is not received within the expected time.
Fulfillment Support
For fulfillment or booking delivery questions, contact FaresGoFinder at info@faresgofinder.com.